Use Policy

Introduction and concepts

Compliance with the law and the safety of our customers is paramount at CompanioEstonia OÜ. (Companio One Spain from now on). To fulfill our mission to help location independent entrepreneurs and global startups start, run and grow a thriving business while staying secure and compliant, we set up the following Acceptable Use Policy (“AUP’”). The AUP is the set of rules that we follow to decide which companies and businesses we can accept as customers. We communicate transparently what business activities are supported by Companio One Spain. However, please be aware that the following information is not exhaustive and Companio One Spain reserves the right to reject a customer for other reasons not contained in this document.

This document establishes three areas of business or categories of activities that we cannot accept as customers. The first category includes all activities that are prohibited. The second category contains business activities that require a pre-approval before registering or switching to Companio One Spain. The third category lists all business activities that are not supported by Companio One Spain right now.

We do not question some of the latter business activities however we are simply unable to accommodate these business activities at this point in time. As we grow we hope to be able to accommodate a wider range of customers and this list as well as the whole document is subject to changes.

Business activities that are prohibited

It is prohibited to use the Companio One Spain service for activities that:

1.1 Violate any law, statute, ordinance, or regulation
1.2 Violate personal information of third parties in breach of applicable law
1.3 Violate applicable laws or industry regulations regarding the sale of alcoholic drinks, smoking products, tobacco products, or prescription drugs and devices
1.4 Violate copyright, trademark, right of publicity or privacy, or any other proprietary right under the laws of the account owner’s jurisdiction
1.5 Are performed on behalf of a legal entity not based within the EEA
1.6 Any illegal products, services, or activities, including encouraging, promoting, facilitating or instructing others to engage in illegal activities
1.7 Doing business that is not allowed with any listed sanctioned countries. Businesses or businesses with persons subject to international/national sanctions, suspected or convicted of terrorism, financial crime or any other offense
1.8 Providing false information relating to the customer’s identity or business activities
1.9 Constitute or promote scams, pyramid schemes, or Ponzi schemes
1.10 Any product, service, or activity that finance terrorism
1.8 Providing false information relating to the customer’s identity or business activities
1.9 Constitute or promote scams, pyramid schemes, or Ponzi schemes
1.10 Any product, service, or activity that finance terrorism

Business activities that require a Pre-Approval

The below-mentioned activities will only be accepted subject to a pre-approval process. Contact us beforehand to make sure we can accept your business.

2.1 Online pharmacy, healthcare, weight loss products, nutraceuticals
2.2 Religious groups and charitable organizations
2.3 Money and debt collection services with or without a license
2.4 Accounting and bookkeeping services
2.5 Political parties and affiliations
2.6 Real estate services

Business activities that are currently not supported

We currently do not support the following business activities:

3.1 physical businesses (i.e: those requiring facilities in Spain, such as restaurants, car repair shops, etc).
3.2 physical shops.
3.3 Narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, products including THC, or any activity that relates to drug paraphernalia
3.4 Art dealing
3.5 Holding companies & holding structures
3.6 Products, services, or activities including media and journalism, that could be considered as being of a discriminatory, hateful, racist, or exploitative nature, or of inciting harassment, bestiality, mutilation, or violence.
3.7 Any item, service, or activity that could be considered of sexual or adult nature
3.8 Live animals or endangered animal species
3.9 Services where the company collects money on behalf of others as a payment services provider, cheque encashment agencies, bureaux de change, money transmitters, remittance agencies, traveler’s cheques, or money orders
3.10 Ammunition, explosives, arms, defense or weapons, replica weapons, gun parts or related parts or accessories, hunting, manufacture/distribution of weapons
3.11 Collecting money without a license when compulsory in the account owner’s jurisdiction
3.12 Multi-level marketing programs, network sales or affiliate marketing, matrix programs, outbound, and inbound telemarketing, or other similar programs including pyramid and Ponzi schemes
3.13 Factoring, lending, investment services, financial, escrow or mortgage services, pawn shops
3.14 Jewels, precious metals and stones, wholesale of scrap metal, unregistered waste management business
3.15 Ticket agencies without a license, ticket resale
3.16 Prepaid phone cards
3.17 Replica clothes and products, or counterfeit goods
3.18 Objectionable, offensive, indecent, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially, ethnically or sexually offensive, or otherwise inappropriate behavior towards the company, its customers or its employees.
3.19 Surrogacy, and any other pregnancy or fertility-related services/activities
3.20 Products, services or activities relating to astrology, fortune-telling or palm reading
3.21 Highly rated politically exposed persons (PEP)

Violations and Enforcement of the Acceptable Use Policy

By registering a company or using the services of Companio One Spain you agree to the following:

4.1 You adhere to the Companio One Spain Terms of Service, Privacy Policy, and this AUP when registering a company or using the services of Companio One Spain.4.2 You are required to inform Companio One Spain as soon as possible of any changes to your business activity.
4.2 You are required to inform Companio One Spain as soon as possible of any changes to your business activity.
4.3 You are independently responsible for complying with all applicable laws and regulations in all of your actions related to your use of Companio One Spain.
4.4 You are independently responsible for not using the Companio One Spain service for transactions that may be considered illegal in the country where the service is provided.
4.5 Companio One Spain reserves the right, in its sole discretion, to amend the list of prohibited activities with immediate effect.
4.6 If Companio One Spain has reasonable grounds to believe that you may be engaging in or have engaged in fraudulent activities or activities that violate any of the terms and conditions of this AUP, Companio One Spain may suspend or terminate your access to the Companio One Spain service without prior notice.

Other violations of our acceptable use policy

It is strictly forbidden, while using our services, to carry out any of the following activities:

5.1 Try to contact any of our employees outside of our official communication channels (user support tickets and regulatory consulting sessions)
5.2 Request, to any of our employees, services independently of CompanioEstonia OÜ
5.3 Request information from our employees about confidential information of CompanioEstonia OÜ, including tools, procedures, or confidential information of the company, its employees, or its customers
5.4 Any misuse, illegal use, or ethically questionable use of our services
5.5 Defame, insult, or publicly undermine the image of CompanioEstonia OÜ or any of its directors, members, employees, or shareholders

I have noticed a violation of Companio One Spain’s AUP / I have a question regarding the AUP

If you have noticed a violation of our Acceptable Use Policy, we encourage you to immediately report it to us. If you have questions or concerns regarding the AUP, you can contact Companio One Spain using our chat.